![]() ![]() In order to have the MFA reset for that individual, Please reach out to Customer Care by creating a Customer Care case on the Sophos Support Portal and request a PIN reset process to be implemented (providing the email address of the admin in question). ![]() ![]() Hovering over the link for ‘Reset MFA’ shows a red circle with a line through it, which is not selectable. In the interim of this being updated in the future, if you need to find your Partner's contact information: Go to - Below the map on the left-hand side, enter the name of your Partner as it is shown on your Central Dashboard partner information page and select the result shown.Ĭentral Dashboard: The 'Reset MFA' option for some administrators is not selectable by a logged-in Super Administrator.Įngineering is aware of an unexpected behavior where a logged in Super Admin does not have the option to select other Administrators ‘Reset MFA’ option.ĭashboard > People > Select Administrator > on top left of that users page. There is a known behavior on the Partner Information page within the Central Dashboard, where the partners' Contact Information (Phone/Website) will be blank. Central Dashboard: Partner contact information is blank ![]()
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